Click here for Yard Rules

Why can I not call the Self Serve Yard?

Due to the fact that self serve yard is in such high demand, they are unable to take phone call inquiries. The good news is we have made it easy for you to check our stock and pricing online! You can see all the data that we can.

How can you guarantee the part is there?

It is a very hard process to stocktake every car out of our range of over 3000 to ensure parts are available/sellable. The website can be used as a guide, but always best to come down here and check for yourself!

What is your Warranty/Returns Policy?

As all of our cars in the self-serve yard are untested, we offer two prices when purchasing; one with the option to exchange, and one with no return. If you choose the exchange option you have 90 days to return the part and either swap for another in the yard, or we give you a store credit to the value of that part to use within 12 months. Jollys DOES NOT offer cash refunds.

I need an engine from the yard. How can I lift this into my trailer?

We offer our customers different options to assist them in removing the parts they need. We offer Trolleys @ the front gate as well as moveable engine cranes in the yard. We also have the option at each yard to then assist in securely loading your trailer or ute, with the required part

My part is a bit damaged, can I have a discount?

Unfortunately all of our vehicles are priced as they are, and being second hand we cannot do anything to alter pricing.

Why is there a $2 entry fee into Jollys

Your $2 entry helps assist us in the insurance costs for you as a customer to be in one of our self serve yards. It is a necessary step to help keep customers safe.

Why can I not bring my jack or grinder into the yard?

Because it is a breach in safety. Having jacks in the yard allows customers to unsafely lift vehicles off their secure stands, and could cause injury or harm to the customer. Grinders are a spark generating device, which can pose as a fire risk around vehicles.

Why can I not wear open-toed shoes in the yard?

Becuase it is also a breach in safety. Closed toe shoes give maximum foot protection. We have gumboots that you can use for free to enter our yard, and shoes that are available to purchase if you opt against wearing gumboots.

How long does a We Pull It order take to complete?

It all depends on the current work load. All orders that we create go into a list for our team to remove, and you are notified once they are out and ready, we allow around a 2 day turnaround for larger items but this question will be answered at the time of ordering.

What is your Warranty/Returns Policy?

For all of our untested parts in the yard, a 90 day warranty is applied to your part for any problems you may encounter. As you know, with these parts being untested the labour charge on said items is not refundable, but a credit can be applied to the value of the part for you to spend @ Jollys either in store or online.

My part arrived & it is not working, how do I return it?

Once the item is returned to Jollys, we can then process the credit to your account for your next visit at Jollys. Please ensure that an RMA Form has been completed for the process to be as quick as possible

Is your question still unanswered? Click here to fill out an inquiry form so we can get back to you!

How long does a We Pull It order take to complete?

It all depends on the current work load. All orders that we create go into a list for our team to remove, and you are notified once they are out and ready, we allow around a 2 day turnaround for larger items but this question will be answered at the time of ordering.

How can I check the progress of my order?

Every step of your order sends out an email updating you of its current status when it changes - please check your emails (and spam folder) for any updates. Your order status is also viewable online at any point in your account, you just need to sign in and click the Order History tab. Here it will display all of your orders with a current status of where they are at in our system.

I want to know the part is in good condition before I buy it, how can I be sure?

Jollys has an assurance process where each part is checked for the customer prior to removal. When you do a web order, you can write in the notes the information you require off the part and allocate a time where you get a call or text containing the contents you require. A part will not be removed without the Assurance process happening!

What is your Warranty/Returns Policy?

For all of our untested parts in the yard, a 90 day warranty is applied to your part for any problems you may encounter. As you know, with these parts being untested the labour charge on said items is not refundable, but a credit can be applied to the value of the part for you to spend @ Jollys either in store or online

My part is a bit damaged, can I have a discount?

Unfortunately all of our vehicles are priced as they are, and being second hand we cannot do anything to alter pricing.

My part arrived & it is not working, how do I return it?

Once the item is returned to Jollys, we can then process the credit to your account for your next visit at Jollys. Please ensure that an RMA Form has been completed for the process to be as quick as possible.

Is your question still unanswered? Click here to fill out an inquiry form so we can get back to you!

How long will it take to receive my refund?

We usually allow up to 2 business days for your refund to be processed. If this does not happen please get in touch so we can follow this up

Is your question still unanswered? Click here to fill out an inquiry form so we can get back to you!