VIP Terms & Conditions

JOLLYS VIP MEMBERSHIPS – TERMS AND CONDITIONS

Jollys VIP Membership is an agreement between the customer and Jollys Auto Parts. By joining the VIP membership program, the customer agrees to the terms and conditions mentioned below. The customer is solely responsible for providing their Loyalty ID number to the staff at the time of purchase or ensuring that they are logged in online/on the Jollys Auto Parts application on their smartphone at the time of purchase. Missing or unclaimed points will not be the responsibility of Jollys Auto Parts.

If any points are missing from the customer's account, they must be requested to be added within 14 days of the invoice date to be approved. Any request outside this date range will be rejected instantly.

For every dollar spent and after providing their VIP membership details, the customer earns one point on their Jollys VIP Membership account. This is in addition to any promotional offers and events.

Points accumulate over 12 months, and the sum of points and transactions determine the customer's tier and benefits as a VIP member.

Jollys Auto Parts may require customers to create a new account or change their account details if unauthorised use of the VIP membership is reported or suspected. Points and tier from the previous account will be transferred to the new account.

Jollys Auto Parts may end or suspend a customer's membership, cancel points or refuse to honour any member benefits that have been redeemed or provided, or take any other action that is reasonably necessary if they think the customer has breached the terms. Jollys Auto Parts will give the customer at least 14 days' prior notice before ending their membership and consider the customer's explanation before making a decision.

If potentially fraudulent or dishonest activity is identified or suspected in connection with the VIP membership account or if the customer has dealt with member benefits other than in accordance with these terms, Jollys Auto Parts may consider it reasonable to immediately suspend the customer's membership without notice.

Customers may end their membership at any time by giving notice to Jollys Auto Parts by email. If a customer ends their membership, they forfeit all their member benefits, and their membership account will be closed. A closed account cannot be reactivated, and customers will need to create a new VIP membership account to join again in the future.

To qualify for a tier promotion, the customer must meet the criteria listed below over a 12 month period:

Silver:		500 Points across 5 Transactions
Gold:		2000 points across 15 Transactions
Platinum:		6000 points across 30 Transactions

Jollys VIP Membership will update the customer's status within 48 hours of earning points once the criteria are met. The review date will measure the customer's spend, points, and transaction retention over 12 months to keep their tier. With every promotion, the 12 month period will be updated.

If the customer fails to meet the points or transaction amount within the 12 months, their tier will be demoted to one below their current status. The review date will be reset for another 12 months. The customer is eligible for re-promotion, and demotion will not affect their ability to be re-promoted to a tier above if they spend the required amount to regain their status.
Benefits explained for each tier are as follows:

Benefits Explained

SILVER

**Please note- Customers who are paying for the $30 Yearly Trade pass will be eligible for 12 month free entry but will not receive any benefits of vouchers or merchandise packs until they have earnt the required points to obtain Silver (500 points / 5 transactions)**

Free Entry to Jollys Sites - This benefit allows an ADMIT 1 pass for the account holder or representative of the company to enter any Jollys store. This offer is only valid for one customer on a Silver level.

Merch Pack - Every 12 months of your membership you will receive a new season merch pack based on current stock and sizing. A team member will contact you to get the information required and this will be sent out via courier to the address nominated on the account.

Jollys Voucher - A Jollys Voucher of $20 will be added to the customers online portal on the website or the Jollys Auto Parts app. This voucher can only be used at Jollys, either in store or as an online purchase. It is the customers responsibility to cash in their voucher, and this voucher will expire after 12 months.

Birthday Voucher - A $10 Jollys Birthday Voucher will be offered to the customer in the month of their birthday. Once entered, the birthday cannot be modified in the system automatically and the customer is only eligible for one voucher per 12 month period. It is soley the responsibility of the customer to enter their birthday details in the system to qualify for the birthday voucher.

GOLD

Free Entry to Jollys Sites - This benefit allows 2x Gate Entries at a given time for the account holder or representative of the company and a guest.

Jollys Voucher - A Jollys Voucher of $30 will be added to the customers online portal on the website or the Jollys Auto Parts app. This voucher can only be used at Jollys, either in store or as an online purchase. It is the customers responsibility to cash in their voucher, and this voucher will expire after 12 months.

Birthday Voucher - A $20 Jollys Birthday Voucher will be offered to the customer in the month of their birthday. Once entered, the birthday cannot be modified in the system automatically and the customer is only eligible for one voucher per 12 month period. It is soley the responsibility of the customer to enter their birthday details in the system to qualify for the birthday voucher.

Free Delivery (Full Service Items) - The customer will receive a free delivery service on all full service items either ordered via phone, over the counter or as an online order. It is the responsibility of the customer to provide the staff / system with the voucher required to approve this service. Please Note: This service is only available on items that meet the guidelines of Australia Post consigments and there may be extra charges for Ugly Freight / Remote areas of Australia.

Spend & Save Vouchers - For every 200 points earned once qualified in Gold members the customer will receive $5 for every 200 points earned. This can be used for all instore / online purcahses. It is the responsibility of the customer to provide the staff / system with the voucher required to approve this service.

Vehicles Coming Soon to Jollys - As a Gold customer you are able to have access to the vehicles that have been scanned in at our inventory location, and are ready for processing. Here you can access all pricing information for when it arrives into our stock.

PLATINUM

Free Entry to Jollys Sites - This benefit allows a group of up to 4 Gate Entries at a given time for the account holder or representative of the company and a guest.

Jollys Voucher - A Jollys Voucher of $50 will be added to the customers online portal on the website or the Jollys Auto Parts app. This voucher can only be used at Jollys, either in store or as an online purchase. It is the customers responsibility to cash in their voucher, and this voucher will expire after 12 months.

Birthday Voucher - A $50 Jollys Birthday Voucher will be offered to the customer in the month of their birthday. Once entered, the birthday cannot be modified in the system automatically and the customer is only eligible for one voucher per 12 month period. It is soley the responsibility of the customer to enter their birthday details in the system to qualify for the birthday voucher.

Free Delivery (Full Service Items) - – The customer will receive a free express delivery service on all full service items either ordered via phone, over the counter or as an online order. It is the responsibility of the customer to provide the staff / system with the voucher required to approve this service. Please Note: This service is only available on items that meet the guidelines of Australia Post consigments and there may be extra charges for Ugly Freight / Remote areas of Australia. Because Jollys is using an external service for express freight, there can be no guarantee on the time taken for items to arrive into the hands of the customer. For any complaints or queries please visit the freight companies website or contact them.

Spend & Save Vouchers - For every 200 points earned once qualified in Platinum members the customer will receive $10 for every 200 points earned. This can be used for all instore / online purcahses. It is the responsibility of the customer to provide the staff / system with the voucher required to approve this service.

Vehicles Coming Soon to Jollys - As a Platinum customer you are able to have access to the vehicles that have been scanned in at our inventory location, and are ready for processing. Here you can access all pricing information for when it arrives into our stock. For platinum members there is also an option for pre-ordering off these vehicles. So our team can remove the parts and provide them to you before any customer can get their hands on them

Automatic Exchange Option - For customers that hold a Platinum membership, Jollys will instill the 90 day exchange option on all items that have the exchange option available. This is only applicable in accordance with the current exchange option set on your invoice. If exchange option is not available for the item you have purchased, the exchange option will not be applicable.

Personal Accounts Manager - As a Jollys Platinum customer, you have access to your own personal accounts manager during business hours, these people are there to help you with any inquiries or questions or alternatively any issues with your account. These managers can be contacted via their business phone within hours or via email.