VIP Terms & Conditions
JOLLYS VIP MEMBERSHIPS – TERMS AND CONDITIONS
Jollys VIP Membership is an agreement between the customer and Jollys Auto Parts. By joining the VIP membership program, the customer agrees to the terms and conditions mentioned below. The customer is solely responsible for providing their Loyalty ID number to the staff at the time of purchase or ensuring that they are logged in online/on the Jollys Auto Parts application on their smartphone at the time of purchase. Missing or unclaimed points will not be the responsibility of Jollys Auto Parts.
If any points are missing from the customer's account, they must be requested to be added within 14 days of the invoice date to be approved. Any request outside this date range will be rejected instantly.
For every dollar spent and after providing their VIP membership details, the customer earns one point on their Jollys VIP Membership account. This is in addition to any promotional offers and events.
Points accumulate over 12 months, and the sum of points and transactions determine the customer's tier and benefits as a VIP member.
Jollys Auto Parts may require customers to create a new account or change their account details if unauthorised use of the VIP membership is reported or suspected. Points and tier from the previous account will be transferred to the new account.
Jollys Auto Parts may end or suspend a customer's membership, cancel points or refuse to honour any member benefits that have been redeemed or provided, or take any other action that is reasonably necessary if they think the customer has breached the terms. Jollys Auto Parts will give the customer at least 14 days' prior notice before ending their membership and consider the customer's explanation before making a decision.
If potentially fraudulent or dishonest activity is identified or suspected in connection with the VIP membership account or if the customer has dealt with member benefits other than in accordance with these terms, Jollys Auto Parts may consider it reasonable to immediately suspend the customer's membership without notice.
Customers may end their membership at any time by giving notice to Jollys Auto Parts by email. If a customer ends their membership, they forfeit all their member benefits, and their membership account will be closed. A closed account cannot be reactivated, and customers will need to create a new VIP membership account to join again in the future.
To qualify for a tier promotion, the customer must meet the criteria listed below over a 12 month period:
| Gold: | 2000 points across 15 Transactions |
Jollys VIP Membership will update the customer's status within 48 hours of earning points once the criteria are met. The review date will measure the customer's spend, points, and transaction retention over 12 months to keep their tier. With every promotion, the 12 month period will be updated.
If the customer fails to meet the points or transaction amount within the 12 months, their tier will be demoted to one below their current status. The review date will be reset for another 12 months. The customer is eligible for re-promotion, and demotion will not affect their ability to be re-promoted to a tier above if they spend the required amount to regain their status.
Benefits explained for each tier are as follows:
Benefits Explained
GOLD
**Please note- Customers who are paying for the $50 Yearly Trade pass will be eligible for 12 month free entry but will not receive any benefits of vouchers or merchandise packs until they have earnt the required points to obtain Gold (2000 points / 15 transactions)**
Free Entry to Jollys Sites - This benefit allows an ADMIT 1 pass for the account holder or representative of the company to enter any Jollys store. This offer is only valid for one customer on a Gold level.
Vehicles Coming Soon to Jollys - As a Gold customer you are able to have access to the vehicles that have been scanned in at our inventory location, and are ready for processing. Here you can access all pricing information for when it arrives into our stock.